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Chromecast Ultra setup endless loop

Community Member

Trying to setup my Ultra to my tv after a long hiatus. Chromecast is saved in my Home app, and I cannot remove it. Did a Factory Reset via the button on the CC. Tried to set it up as is through Home and it says the CC needs to be activated by the Device Utility app. Open the app, connect it to my wifi and then it says it cannot communicate. Extremely frustrated and would love help with this solution. 


Community Member

I am having similar issues but with nest hub. I activated nest hub max and two speakers but this one is stuck in endless loop. Is there an alternative way to activate..seems kinda dumb . I didn't buy this from the street, I got them from a bestbuy... Don't understand the need to activate them..

Community Specialist
Community Specialist

Hey folks, 


Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 


We hope you were able to get the help you need but if you're still having trouble, please give these steps a try: 


  • Reset your devices
  • Download the Device Utility app
  • Open the Device Utility app.
  • Allow Location access.
  • Turn on Bluetooth.
  • Disconnect phone from the Wi-Fi network.
  • The app starts to look for devices.
  • Activate the device.
  • Finish the activation.
  • If all fails, try setting up your devices using a different phone.

If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps!