04-08-2022 10:45 AM
Hi
After installing a new deco mesh system I am unable to cast to my chromecast. I can see that the chromecast has connected to one of the satellite decos and my phone and laptop are connected to another satellite deco. Any ideas?
Thanks
Ann
05-10-2022 01:06 PM
Hey there aconnelly55,
I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I can imagine it's pretty confusing to figure out. Let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
05-13-2022 12:57 PM
Hi Jeran
Thanks for the reply. We were using the Chromecast successfully on the previous router and since we installed the deco system with the new router we have encountered problems. The deco system can be both 2.4 and 5ghz. Re troubleshooting the chromecast here's the update
I’m out of ideas now so would welcome any other suggestions
Thanks
Ann
06-14-2022 09:25 AM
Hey aconnelly55,
I'm sorry about the slow response again, things on the forum were a little backed up, but the responses shouldn't be so slow anymore. Anyway, I was looking into this issue, and I found this thread online from a user with a similar issue. One user mentioned that their "Chromecast Audio finally connected almost instantly when I turned off "Fast Roaming" from within the advanced settings." There are also a few more troubleshooting steps in that thread I would recommend you try if that disabling that setting doesn't fix it.
I look forward to your response on this, if you had any more questions, please let me know.
Best regards,
Jeran
06-17-2022 09:31 AM
Hey there,<br/><br/>Did you have any more questions or need any additional help? <br/><br/>Thank you,<br/>Jeran<br/>
06-18-2022 05:56 PM
Hello aconnelly55,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for the help here, Jeran.
Regards,
Jennifer