Chromecast casting issue

[BillC6]

Chromecast is connected to network.  Phone (galaxy note 20 ultra) is not able to cast.  The cast icon is not available on Android.  Re set up the device several times.  The television recognizes the device, Google tv access, I see the active device in my router device list.  Phone is not seeing it or for some reason I cannot find the icon to cast. ?? not sure of next steps.

[StephenMotoGuy]

This has been a known issue with no real way to guarantee a fix. 

I have a Chromecast Ultra and at first changing the 5ghz wifi channel to a higher number worked until it didn't. I've changed SSID, channel, 5ghz to 2.4, shut off most all other wifi devices, factory reset it and re configured it. No luck. It got to the point I just went and bought a Chromecast with Google TV as I was sick of dealing with it. 

Best of luck, there isn't any support for it randomly disappearing

[JenniferV]

Hi folks,

Thanks for reaching out. Let's sort this out.
 

Sorry to hear that you also experienced this issue with your Chromecast Ultra, StephenMotoGuy. But, glad to hear that everything is working now with your Chromecast with Google TV.

@BillC6, is this happening in all Chromecast-enabled apps? Have you tried to use a different phone and check if the same issue persists? Also, are you using a dual band router? I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hi folks,

Just checking back in to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer