Chromecast crashing repeatedly except for casting screen

[WarrenSensei]

After updating to Windows 11 on my laptop (not sure if that's relevant, but it's about the same time), Chromecast began crashing and restarting repeatedly. But it only happens when I'm casting using a site's built in streaming, like Fox, Tubi, Paramount+, and Disney+.

(NB: I am not 100% sure if my Chromecast is 1st or 2nd gen. It's grey?)

If, instead, I cast my screen and fullscreen the video, it is stable like normal.

The crashes occur seemingly at random, but are more likely to happen at commercial breaks or between commercials.

It does not come back smoothly, either. Have to wait for it to come back up and stay up, meanwhile the player keeps playing and often doesn't respond. Then i have to disconnect and then reconnect.

Presence or absence of ad blocker makes no difference.

I have manually rebooted the Chromecast, and unplugged/replugged it from power (which is not from the tv), no dice. I have rebooted my laptop. I have tried it on my other laptop (Windows 11, similar hardware) with the same results.

Any ideas?

[JenniferV]

Hi WarrenSensei,

Thanks for reaching out. Let's sort this out.

Quick questions: what browser are you using? Have you checked if the same issue persists when casting a video content from a Chromecast-enabled app using your phone? 

Give these steps a try:

1. Make sure you're using a Chrome browser and it's updated.
2. Try to plug in your Chromecast into a different HDMI port on your TV.
3. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.
4. Reset your Chromecast.

Thanks,

Jennifer

[Jeran]

Hey there WarrenSensei,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[WarrenSensei]

Well, the suggestions above didn't work, so I'm still looking for solutions.

[Jeran]

Hey WarrenSensei,

No problem at all. We can try a few more things to narrow down the issue. You mentioned the problem didn't occur until around the time you updated to Windows 11. Are you able to test your casting on another computer or laptop? Are you able to test if the same crashes occur on Google Canary?

Also, just to double-check, is your Chromecast dongle a gray circle? That would indicate that it's a gen 2 model.

I look forward to your response, and if you have any other questions or concerns, please let us know!

Best regards.

Jeran

[WarrenSensei]

The only computers I have access to are running Windows 11 at this point, and the problem is happening on both of them.

I need to correct myself from before: it's not happening with YouTube casting. Only other sites with their own streaming players which have embedded "cast to screen" functions.

I'm not familiar with Google Canary. 

And yes, it's a grey circle.

[Jeran]

Hiya WarrenSensei,

Thank you for your response! It is interesting that the issue is occurring on both Windows 11 computers. Google Canary is just the latest developer updates for Google Chrome before they release, the reason I wanted you to test it with that browser is to see if the current version of Google Chrome may be the issue. If you have a mobile device or tablet, try casting from one of the affected websites to see if the problem still occurs. It would be good to narrow down the issue to either the websites, Google Chrome, or Windows 11.

Best regards,

Jeran

[Jeran]

Hey there WarrenSensei,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[WarrenSensei]

Yeah, because it's still not fixed. 

It kinda works correctly from my tablet, but it also crashed when I first connected, and then when I turned the tablet from portrait to landscape, and finally when I turned the tablet off while still connected.

[JenniferV]

Hello there,

Thanks for the help here, Jeran.

WarrenSensei, we'd like to dig deeper into this. Could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

[WarrenSensei]

I've submitted the form @JenniferV asked for.

Update to the discussion: I tried using Canary browser. This helped - Paramount+ works correctly, but Fox.com does not.

[Jeran]

Hey there WarrenSensei,

Thank you for filling out that form! Shortly, you should have someone from Chromecast Support reach out to you via email, feel free to continue the conversation over there. I'll leave this thread open for 24 hours, so if you had a question for us here on the forum, please let us know!

Best regards,

Jeran