Chromecast google tv Remote Disocnnects

[sabbz007]

Hello, i had my chormecast for over a year. the last couple of weeks the remote started to present problems, every time i try to press any of the volumes, power on TV or input the remote freezes and i get a flashing light for a couple of seconds the it does it again as soon as i press the volume button, the other keys works is only when i try the IR keys

My TV connected IR

My sound bar Connected IR

remlte is up to date 26.0

whwn i’m in the remote setting on the chromecast i can see how it dissnoxnects and it conects. 

please help 

[JenniferV]

Hi sabbz007,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Please remove and put back the batteries on your Voice Remote. Resetting it might also help. After resetting the device, please follow the steps here on how to re-set up the buttons on your Voice Remote.

Thanks,

Jennifer

[sabbz007]

i have done everything i can, even talk to costumer service and send them a picture of my serial number and is been a week and they have never replied back, didn’t expect google to have such bad costumer service , not happy at all

[JenniferV]

Hey there,

I'm sorry you've had that experience. Could you please provide the case ID of your interaction from our support team so I can have it reviewed?

Thanks,

Jennifer

[JenniferV]

Hello sabbz007,

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[Azarco]

Hi there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex