cancel
Showing results for 
Search instead for 
Did you mean: 

Chromecast home disconnected

Janeybaybi
Community Member

I’ve restarted my whole chromecast, updated my phone, updated my apps, made sure my local network access is on, and I still receive this message:

bedroom tv may be set up, but we could not communicate with it from my iPhone. I have made sure local network access is enabled
i don’t know how else to solve this issue. My phone used to connect no problem, I’ve used it within the last few months to cast with no problem, then the other day the home i created when I did  my chromecast setup, after I finished it says connected but the home i called master bedroom says disconnected  everytime

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Janeybaybi,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know these kinds of problems can be tricky to troubleshoot. Let me just ask you a couple of questions about what's happening:

  • What version of iOS is your iPhone running?
  • Have you already tried a factory reset on the Chromecast?

First, on your iPhone's home screen (for iOS 14 or later):

  1. Tap Settings.
  2. Tap Privacy Ashepherdson_0-1634860931423.pngLocal Network. You’ll find a list of apps.
  3. Turn on Local Network Access for the app(s) you would like to allow access to your network. This will allow permissions for your device to discover Cast-enabled devices.

If that doesn't resolve the issue, You can also try to manually connect to the Chromecast SSID. Here's how:

  1. Go to the iPhone’s Settings
  2. Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.)
  3. Go to the Google Home app and try to set up again.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help?

 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hello Janeybaybi,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for the help, Jeran.

 

Regards,

Jennifer