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Chromecast keeps turning off

Heather1503
Community Member

Everything I try to watch something on Netflix or Disney plus chromecast keeps turning off my TV and turning it back on, it'll do it every few minutes if I try to rewatch something. I can sit in the menus all o want but watching something won't work. It started the other day. It happened once before and then the problem just stopped, not sure why. We have an Emerson TV, Google chromecast with the little remote. I have tried resetting it with factory settings and I know it's not my router (we got a new one a few months ago).

23 REPLIES 23

Heather1503
Community Member

Model just says Chromecast, Android TV OS Version 10, and it's plugged into an outlet (power bar) not the TV.

robus_pl
Community Member

Hi, router has nothing to do with your problem. Try to fing TV CEC settings and be sure that chromecast settings are correct in case of CEC feature. Have a look at turn off time delay in your chromecast. Or try to not use CEC at all in both TV and chromecast first to be sure what could be the reason. Do your set up step, by step. One thing, check, second thing, check and so on.

Hello,

I tried changing setting on the TV for cec, playing with all of them and turned off time delay in chromecast and nothing is working. We even got a new chromecast incase that was the problem and it's not working.

robus_pl
Community Member

What about the temperature? Is it hot in your room? Is the chromecas hot too when playing Netflix?

No, it never feels hot and we have a floor ac in there keeping it 18 to 20 in the summer.

robus_pl
Community Member

Do you have another TV to test chromecast with?

Good idea, I'll try that

Jeran
Community Specialist
Community Specialist

Hey there Heather1503,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Heather1503,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

I tried the last suggestion and it worked fine. We tried using the Xbox on the TV and unplugging the chrome and it happened again so eventhough there may be something in the chrome settings I think the main issue is the TV.

Jeran
Community Specialist
Community Specialist

Hiya Heather1503,

 

It's good that you've narrowed down the issue to the TV itself. Go ahead and see if the TV itself has any settings that may be affecting the HDMI-CEC, such as a power saving mode, or try connecting the Chromecast to different HDMI ports on the TV to see if the problem persists across outlets. 

 

I look forward to your response! Also, thank you for your help on this thread, robus_pl!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hello again Heather1503,

Just checking up on this thread again, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

robus_pl
Community Member

If you have configured CEC option in your TV, then if you chnge HDMI in, then the CEC function switches off the device which is connected to the HDMI which is not active at the moment.

This should not happen in normal work (for instance when watching film from VOD installed on chromecast).

The router has no influence on your chromecast turning on/off.

If you have another TV you can test your chromeast with.

Double check the CEC settings and power save settings. 

Any Amplituner in use?

BlairM
Community Member

Thanks for the reply.  I will check and see about CEC settings.  Also discovered my HDMI cable between my AV Receiver and Projector was bad.  I will replace and re-check.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the suggestions, robus_pl.

 

BlairM, how's it going? Were you able to try the suggested steps provided by robus_pl? If yes, how was it? Also, could you please confirm if the issue is isolated when using the Netflix and Disney+ app? Have you tried manually casting from your phone to your TV? You can try the additional steps below:

 

  1. Clear the data and/or cache of the app that experiences the issue.
  2. Delete and reinstall the app that experiences the issue.
  3. Try to cast using your phone and check if the same issue persists.
  4. Reboot your Chromecast.
  5. Do another reset on your Chromecast.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey BlairM,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Heather1503
Community Member

I'm still having issues, I was wrong the TV doesn't do it with anything else, just the chromecast. I've tried casting from my phone too and it still does it. I think the chromecast did an update or something that messed up my tv

JenniferV
Community Specialist
Community Specialist

Hey Heather1503,

 

Thanks for getting back to us. Have you also tried the other suggested steps? If you haven't yet, please try that and let us know how it goes.

 

Thanks,

Jennifer

I have tried the suggestions above, took a bit to try rhem all but nothing has worked.

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?


Thanks,

Jennifer

Thank you, submitted the form.

Jeran
Community Specialist
Community Specialist

Hey there Heather1503,

 

Thank you for submitting that form! You should have a Chromecast agent reach out to you via e-mail shortly, so feel free to continue the conversation over there. Unless you, or anyone else, has any more questions for us on the forums, I'll go ahead and lock the thread in 24 hours.

 

Best regards,

Jeran