Everything I try to watch something on Netflix or Disney plus chromecast keeps turning off my TV and turning it back on, it'll do it every few minutes if I try to rewatch something. I can sit in the menus all o want but watching something won't work. It started the other day. It happened once before and then the problem just stopped, not sure why. We have an Emerson TV, Google chromecast with the little remote. I have tried resetting it with factory settings and I know it's not my router (we got a new one a few months ago).
Hi, router has nothing to do with your problem. Try to fing TV CEC settings and be sure that chromecast settings are correct in case of CEC feature. Have a look at turn off time delay in your chromecast. Or try to not use CEC at all in both TV and chromecast first to be sure what could be the reason. Do your set up step, by step. One thing, check, second thing, check and so on.
I tried changing setting on the TV for cec, playing with all of them and turned off time delay in chromecast and nothing is working. We even got a new chromecast incase that was the problem and it's not working.
I tried the last suggestion and it worked fine. We tried using the Xbox on the TV and unplugging the chrome and it happened again so eventhough there may be something in the chrome settings I think the main issue is the TV.
It's good that you've narrowed down the issue to the TV itself. Go ahead and see if the TV itself has any settings that may be affecting the HDMI-CEC, such as a power saving mode, or try connecting the Chromecast to different HDMI ports on the TV to see if the problem persists across outlets.
I look forward to your response! Also, thank you for your help on this thread, robus_pl!
If you have configured CEC option in your TV, then if you chnge HDMI in, then the CEC function switches off the device which is connected to the HDMI which is not active at the moment.
This should not happen in normal work (for instance when watching film from VOD installed on chromecast).
The router has no influence on your chromecast turning on/off.
If you have another TV you can test your chromeast with.
Double check the CEC settings and power save settings.
Any Amplituner in use?
Thanks for the suggestions, robus_pl.
BlairM, how's it going? Were you able to try the suggested steps provided by robus_pl? If yes, how was it? Also, could you please confirm if the issue is isolated when using the Netflix and Disney+ app? Have you tried manually casting from your phone to your TV? You can try the additional steps below:
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I'm still having issues, I was wrong the TV doesn't do it with anything else, just the chromecast. I've tried casting from my phone too and it still does it. I think the chromecast did an update or something that messed up my tv
Hey there Heather1503,
Thank you for submitting that form! You should have a Chromecast agent reach out to you via e-mail shortly, so feel free to continue the conversation over there. Unless you, or anyone else, has any more questions for us on the forums, I'll go ahead and lock the thread in 24 hours.