Chromecast not connected

[Reshath]

It says Chromecast not connected even thought it is connected

[JenniferV]

Hi Reshath,

Thanks for reaching out. Let's check on this further.

A few questions: What type of Chromecast device do you have? What's the LED light status in your Chromecast? How far is your Chromecast from the Wi-Fi router?

Give the steps a try:

1. Make sure the Chromecast is near the Wi-Fi router.
2. Reboot your Chromecast and Wi-Fi router.
3. Reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Reshath,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer