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Chromecast not connected

Reshath
Community Member

It says Chromecast not connected even thought it is connected

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Reshath,

 

Thanks for reaching out. Let's check on this further.

 

A few questions: What type of Chromecast device do you have? What's the LED light status in your Chromecast? How far is your Chromecast from the Wi-Fi router?

 

Give the steps a try:

 

  1. Make sure the Chromecast is near the Wi-Fi router.
  2. Reboot your Chromecast and Wi-Fi router.
  3. Reset your Chromecast.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Reshath,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer