10-22-2022 06:31 AM
Hi
I have a chromecast 2nd gen that has been working flawlessly for years. Today I couldn't cast to it but it showed in the home app.
I did a factory reset and the message to use google home app to set up appears on the TV. In the bottom left corner of tv screen it says chromecast3420.
When I search for new device in google home app on my phone it says it can’t find any devices. I tried connecting the wifi directly to the chromecast, did not help.
I tried restarting the chromecast, my phone, the wifi....nothing helps.
Any ideas?
10-28-2022 11:19 AM
Hi ElviraB,
Has there been any changes on the router settings or network connection? What is the status of the LED light on your Chromecast 2nd Gen? Try these steps:
Reboot your router/modem, then your Chromecast 2nd Gen and TV. Restarting your phone might also help. After the reboot, do a factory reset on your Chromecast, turn off cellular/mobile data, if you’re using an iOS device then enable the local network access(Phone’s settings>Privacy>Local network of Google Home=enable). Once done, go to your phone's WiFi settings, then connect directly to the Chromecasts hotspot. Open your Home app and try the setup again.
Keep me posted.
Best,
Dan
10-31-2022 01:17 PM
Hey there ElviraB,
Do you have any more questions or need any additional help?
Thank you,
Jeran
11-01-2022 02:47 PM
Hey ElviraB,
Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran