Chromecast not signing in to google

[Lester1]

I am setting up a new chromecast onto the wifi for a friend. It says connected to the wifi and connected to the device however it then asks to sign in with google account and it is unable to do it. I have tried resetting and starting again and using different devices with no luck.

Is there something I am doing wrong?

[JenniferV]

Hi Lester1,

Thanks for posting to the Chromecast Community forum! Let's sort this out.

A few questions — what type of Chromecast device do you have? What exact message are you getting when signing in to the Google Account?? Are you signing in the Google Account in the Google Home app? If you have a Chromecast with Google TV device (4k) or (HD), have you tried setting it up via the Chromecast Voice Remote?

Try these steps:

• Uninstall and reinstall the Google Home app.
• Make sure your phone's OS is updated.
• Reset your Google Account password.
• Reboot your mobile phone.
• Reboot your Chromecast with Google TV device.
• Reboot your Wi-Fi router.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello Lester1,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer