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Chromecast on Panasonic Viera TV black screen

Shermski
Community Member

I have a new Chromecast Google TV and connected this to my Panasonic Viera TV (4K).
When I start the Chromecast after I have switched on my TV, all is good and working. When I have switched off the TV and switch it back on, I see the display for a second twice, and after that a black screen. Audio is working, so the Chromecast is connect and well. Just nothing on the TV: black screen.

I have already followed the instruction given in other threads:

  1. Make sure the Chromecast is plugged directly into a power source. Use the power cord and adapter that came with the Chromecast.
  2. Check the HDMI cable connections to make sure it fits firmly into the TV’s HDMI port.
  3. If the TV still only shows a black screen, reboot your Chromecast: unplug the power cord > wait one minute > plug the cord back in.
  4. Plug in the Chromecast on a TV.

Can you please help? So I don't have to unplug and plug the Chromecast in every time I want to use it.

Thanks

9 REPLIES 9

Jeran
Community Specialist
Community Specialist

Hey there Shermski,

I am sorry to hear that your Chromecast is having a black screen issue! I know this can be tricky to troubleshoot, so I'd be happy to help out. The first thing I would recommend is reading this article, and follow the steps listed in order.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Shermski
Community Member

Hi Jeran,

The article you forwarded I did find earlier and I followed these steps to no avail.

I don't have another TV to test it with, but I have tried on different HDMI input ports on the TV. But the same result every time. I have also tried to change the resolution settings on the Google TV settings, but also no difference. 

I hope there is some other way to get this working!

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Jeran, thanks for the help.

@Shermski, that certainly hasn't been easy for you ― can you tell me exactly what's the status of the LED light from your Chromecast with Google TV? Is this the first time this has happened or constantly?

 

Since you have already followed the steps provided by @Jeran, doing the factory reset is what's left. Click this link and follow the steps.

 

Best,

Dan

Jeran
Community Specialist
Community Specialist

Hey there Shermski,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Shermsky,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Shermski
Community Member
Sorry, but because of some private matters I wasn't able to reset the Chromecast yet. Please can you keep this thread open.

Jeran
Community Specialist
Community Specialist

Hiya Shermski,

 

No problem at all! I'll leave the thread open to give you a chance to give the troubleshooting a try.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there Shermski,

I'm just checking up on this thread again, did you have a chance to troubleshoot, or did you need a bit longer?

Thank you,
Jeran

JenniferV
Community Specialist
Community Specialist

Hello Shermski,

 

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

 

I appreciate your help here, Jeran and Dan.

 

Regards,

Jennifer