Chromecast remote not working

[bluebeer00]

The Chromecast is workable with phone by virtual remote control, but  not workable with the original remote.

Even tried the trouble shooting method, the remote still doesn't work. Is there any method to repair or replace my remote?

Thank you.

[Jeran]

Hey there bluebeer00,

I'm sorry to hear that your Chromecast Voice Remote is having some issues! These devices can be tricky to troubleshoot, so I'd be happy to assist you. The first thing I would look at is the LED light on the remote. If the remote is throwing an error, it can show up here. Then, if you are able to, go ahead and factory reset the remote and re-set it back up again.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.

Thanks,

Juni

[Dan_A]

Hi bluebeer00,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan