Chromecast remote

[Jamesed76]

@MrVacca

When using the remote to turn volume up and down whilst watching YouTube and prime video live sports it causes stuttering. 

[JenniferV]

Hello Jamesed76,

Thanks for posting. Let's sort this out.

Quick questions: is this only happening when watching from YouTube and Prime Video live sports? When did the issue start? 

Try theses steps:

1. Reboot your Chromecast with Google TV.
2. Clear the cache and data of the affected apps.
3. Uninstall and reinstall the affected apps.
4. Plug in the Chromecast into a different HDMI port on your TV.
5. Reset your Chromecast Voice Remote and Chromecast dongle.

Let me know how it goes.

Thanks,

Jennifer

[Jamesed76]

No change. It only affects anything playing HD.  BT sport and bbc IPLAYER also affected but not the ads on YouTube. Only noticed a couple of months ago. Using the remote on my phone also causing interference. 

[JenniferV]

Hi Jamesed76,

Yikes! Could you please try to reboot your Wi-Fi router? Also, if you have another TV, please try to plug in the Chromecast with Google TV so we can isolate the issue.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hello Jamesed76,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer