Chromecast remote

[Cherral]

I believe I need a new remote as I have zero navigation capability with new batteries.

[JillG]

Hi @Cherral 

Here is a help page with some remote troubleshooting steps: Troubleshoot the Chromecast Voice Remote - Chromecast Help 

The Google Store sells the remote as a replacement. If your device is under warranty you may want to contact support directly.

You can use your phone as a remote as well.

[LovelyM]

Hello everyone, 

Thanks for the helping hand, @JillG.

@Cherral, checking in — have you tried any of the suggestions above? I want to ensure that everything is covered on your end. Please inform me if you still need assistance.

Best,
Lovely

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni