08-22-2022 10:39 PM - edited 08-22-2022 11:12 PM
Dear all,
Since a few days there seems to be a problem with my chromecast with google tv. When I start streaming a series, no matter what streaming service, at random points the chromecast start behaving like I'm pressing the enter button of the google controller. This is not the case. At first I thought it was the controller which was defective but when I took away its batteries the issue continued. Secondly, I thought it was the streaming app, but when leaving the app to factory reset the chromecast, which didn't solve the issue too, in the menus it was starting up applications to play...
Did anyone had this problem too? And did anyone find a solution?
Thanks in Advance!
Greetings,
Sébastien
Answered! Go to the Recommended Answer.
08-27-2022 10:51 PM
Hello Sebalesauvage,
Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you please try to plug in the Chromecast into a different HDMI port on your TV? Also, try to plug it in on a different TV screen if possible. Resetting your Chromecast again and resetting the Chromecast Voice Remote might also help.
Thanks,
Jennifer
08-27-2022 10:51 PM
Hello Sebalesauvage,
Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you please try to plug in the Chromecast into a different HDMI port on your TV? Also, try to plug it in on a different TV screen if possible. Resetting your Chromecast again and resetting the Chromecast Voice Remote might also help.
Thanks,
Jennifer
08-30-2022 11:19 PM
Hi there,
It's me again. How's it going? Did those steps help?
Best,
Jennifer
08-31-2022 12:11 AM
Hi Jennifer,
Changing the HDMI and resetting the chromcast did the trick.
Thank you!
Friendly regards,
Sébastien
08-31-2022 08:19 AM
Hiya Sebalesauvage,
I'm glad to hear that Jennifer's suggestions resolved that issue! In that case, did you have any other questions or concerns we can address?
Best regards,
Jeran
09-03-2022 05:06 PM
Hello there,
We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, you know where to find us. Have a good one!
Thanks for the help, Jeran.
Regards,
Jennifer