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Chromecast repeatingly pressing enter

Sebalesauvage
Community Member

Dear all,

 

Since a few days there seems to be a problem with my chromecast with google tv. When I start streaming a series, no matter what streaming service, at random points the chromecast start behaving like I'm pressing the enter button of the google controller. This is not the case. At first I thought it was the controller which was defective but when I took away its batteries the issue continued. Secondly, I thought it was the streaming app, but when leaving the app to factory reset the chromecast, which didn't solve the issue too, in the menus it was starting up applications to play... 

 

Did anyone had this problem too? And did anyone find a solution?

 

Thanks in Advance!

Greetings,

Sébastien

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hello Sebalesauvage,

 

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you please try to plug in the Chromecast into a different HDMI port on your TV? Also, try to plug it in on a different TV screen if possible. Resetting  your Chromecast again and resetting the Chromecast Voice Remote might also help.

 

Thanks,

Jennifer

 

View Recommended Answer in original post

5 REPLIES 5

JenniferV
Community Specialist
Community Specialist

Hello Sebalesauvage,

 

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you please try to plug in the Chromecast into a different HDMI port on your TV? Also, try to plug it in on a different TV screen if possible. Resetting  your Chromecast again and resetting the Chromecast Voice Remote might also help.

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. How's it going? Did those steps help?

 

Best,

Jennifer

Hi Jennifer,

Changing the HDMI and resetting the chromcast did the trick.

Thank you!
Friendly regards,

Sébastien

Jeran
Community Specialist
Community Specialist

Hiya Sebalesauvage,

 

I'm glad to hear that Jennifer's suggestions resolved that issue! In that case, did you have any other questions or concerns we can address?

 

Best regards,

Jeran

JenniferV
Community Specialist
Community Specialist

Hello there,

 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, you know where to find us. Have a good one!

 

Thanks for the help, Jeran.

 

Regards,

Jennifer