Chromecast’s Remote stopped working and overheats when trying to reset

[SaMaTi]

The same thing happens to me as other users like:

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-s-Remote-has-stopped-working-and-overhe...

Suddenly the remote control stopped working and when trying to reset by removing batteries and pressing Home, the LED did not light up at all, only the remote control began to heat up.

[RXShorty]

Hi @SaMaTi 

Could you check if your remote is up to date? 
Go to settings --> Remote --> here you can validate if it is up to date. 

[SaMaTi]

Hi @RXShorty

About two weeks ago it was updated, but now I have the controller deleted, since I tried everything to make it work again. I can't tell you what version it was on before I deleted it.

[Princesss]

Hi R_ajp,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[R_ajp]

Thank you 👍

[Alex_S]

Hello R_ajp,
 

I see that our support team has already sent you an email with the subject: Re: [3-4986000034804] Your Google Support Inquiry. Kindly reply to that email so the team can further assist you.

Warmly,
Alex

[R_ajp]

Hi, i have the same problem with you.. my remote is not working and heating up when i replace the batteries also LED light is not blinking. I tried several times but still not change. I purchase it on 2021 and the problems occur 2 days ago.. any solution for this?

[Alex_S]

Hi everyone,

Thanks for the help, @RXShorty.

@SaMaTi, @R_ajp, apologies for the late response. I'm checking in if you still need help with your remote. If so, please fill out this form and let us know once done.

Best,
Alex

[Alex_S]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Regards,
Alex