Chromecast set up issues

[KenWR]

I can't complete set up of chromecast in new home. I have a new internet provider and wi-fi network....

[KenWR]

Additional information.  Various troubleshooter information suggests a factory reset of the chromecast device..  Part of the advice is 

1. Open the Google Home app .
2. Touch and hold your device's tile.  What does "device's tile" mean?

[Kimy]

Hi KenWR,

Thanks for posting here in the Google Nest Community. If factory reset can’t be done from the Google Home app, try to do it directly from the Chromecast device.

I hope this helps.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[LovelyM]

Hello KenWR, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks, 
Lovely