Chromecast setup error

[Sanerm]

Hi, we just brought brand-new google chromecast 3 but while we are trying to set up, we had an eror says ‘this device was used by another user, please reset the  device’s factory settings.’ We could not understand, if this device means mobile phone , we do not want to reset the phone. We did not use this one with any other chromecast before.  Phone—> Huawei Y62019 Android 9.1.0. Could you please help me? Thank you in advance.

[RXShorty]

Hi @Sanerm,

Does your phone have a Google Play store and Google Play services installed?
Maybe this is causing issues because Huawei phones don't always come with Google services installed.

And the error you are getting is possibly referring to the Chromecast instead of your phone.
Please try factory resetting the Chromecast by holding the reset button while having power.

For more information, check out this link.

[Dan_A]

Hi folks,

Thanks again for helping here, @RXShorty. @Sanerm, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,

Dan

[Dan_A]

Hi Sanerm,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Sanerm · Accepted solution]

We restarted the chromecast and it worked. Thank you for your interest and help 🙏

[Dan_A]

Hey there,

Awesome! We're glad to hear that. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Jhonleanmel]

Hi folks,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel