Chromecast stopped connecting to wifi

[KamZam]

My Chromecast has been working fine for years, I disconnected it for a week and when I plugged it back in it no longer connected to my internet. I have not changed the router, nor changed passwords. I have now reset the Chromecast to factory settings and restored my router to factory settings, but the problem persists. Will it ever work again? Very frustrated!

[Jeran]

Hey KamZam,

I am sorry to hear that your Chromecast is acting up! Networking issues can be tricky to troubleshoot on your own, so I'd be happy to help you out. The first thing I would check is the LED light on the Chromecast device. If the Chromecast is throwing an error, it would be indicated here. Please let me know what LED state the Chromecast is in, and I can give some troubleshooting steps.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[KamZam]

The white light is on, not flashing, thanks

[LMac1]

I have the same problem as KamZam.  My Chromecast (1st Gen) LED Light is fast flashing white.  What next?

[Jeran]

Hey there LMac1,

If your 1st Generation Chromecast is flashing white, the Chromecast is disconnected or needs to be set up. In this scenario, I would first factory reset the Chromecast if you haven't already. Then, when you go to set up the Chromecast again from the Google Home app, make sure that both your phone and the Chromecast are both on a 2.4GHz network band. Give this a try, and let me know if anything changes.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[LMac1]

I have tried a factory reset.  I then tried changing my wifi to the Chromecast SSID.  It seems to work, but then continually gives me the same message "Reconnect me.  XXXX is connected to WIFI but can't access the internet.  Both iPhone and network on 2.4 GHz band.   I have tried on 3 different occasions in the last 30 days to follow the instructions on this G Community Board to resolve my issue, but to no avail.   I am giving up.

[Dan_A]

Hi folks,

@Jeran, thanks for the help.

@ KamZam, if the LED light is solid white then it means your Chromecast is connected to the network and ready to cast content or has an active cast session.

@LMac1, if what you’re seeing is  "Reconnect me.  XXXX is connected to WIFI but can't access the internet”, that means your Chromecast is successfully communicating with the router, but the router can't access the Internet either due to a router issue, modem issue, or larger network issue. Since it’s like that then let’s connect your Chromecast directly to another phone’s hotspot. You’ll be needing 2 phones for this to work, one if for the setup and the other is where you connect to via mobile hotspot.

Keep me posted.

Thanks,

Dan

[KamZam]

Thanks and that is all well and good but my TV screen still firmly says Chromecast Can't connect to the Internet...

[Dan_A]

Hi KamZam,

Have you tried the steps above aside from the factory reset? What Chromecast do you have? Have you tried connecting to another phone's hotspot? I need you to follow the steps on this link so that we can narrow things down.

Tell me how it goes.

Best,

Dan

[KamZam]

Yes, I have done all the 4 steps. I have tried a different phone too, nothing. It is just not connecting. I have a first gen, not gonna buy a new one, will look for a different device. I am very frustrated. Also, I did email Chromcast support, never heard back.

[Dan_A]

Hi again,

To verify, you have tried connecting your Chromecast to another phone's hotspot? You need to have 2 mobile devices for this to work. One phone is what you will use for the set up and the other is where you connect to instead of your WiFi. Also, what Chromecast do you have there? 

Could you also send me the case number from which you had contact with via email under Chromecast support?

Keep me posted.

Regards,

Dan

[Dan_A]

Hello there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[KamZam]

Thanks for your help. No, I did not use the two phones. How do I do that exactly? Step by step, pretty please🙏. 

[Jeran]

Hey there KamZam,

To do that, on one phone you'll enable a Mobile Hotspot, then you'll connect your other phone and your Chromecast to that Mobile Hotspot. If you let us know what phone you have that you want to use as the Hotspot, we'll be able to give you specifics on how to do that.

Best regards,

Jeran

[KamZam]

OK, so it connected now, but does that mean I can only stream through the mobile hotspot? 

[Jeran]

Hey there KamZam,

Thank you for doing that! Doing that was a test to see if the Chromecast itself is having issues connecting in general, or if there is an issue with it connecting to your network. It sounds like the Chromecast is working properly if you get it connected successfully through the Mobile Hotspot. If you haven't already, go ahead and follow the steps on this article. We want to be able to get connected to your normal Wi-Fi network. Also, would you let me know what kind of router you have? There could be some settings that might be affecting connection as well.

Best regards,

Jeran

[KamZam]

I have Mercusys MW301R. I have done everything on the list apart from changing the router bands as I don't have the login to do that. It was set up by my network provider. I just don't understand how from one day to the next it just stopped connecting.

[Jeran]

Hey there KamZam,

I'm not too sure why it would have stopped connecting, perhaps there was a change of settings or a firmware update on the router. Go ahead and check out this article and follow the troubleshooting steps that you can, and let me know if it helps at all. If not, we can escalate this to a higher tier of support.

Best regards,

Jeran

[KamZam]

OK, thank you all for your help. You can close this thread now.

[Jeran]

Hiya KamZam,

No problem at all. I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

I hope you have a good one!

Best regards,
Jeran

[Jeran]

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran