I just recieved my Chromecast with Google TV. And when I cast regardless of which app, it stops the stream a few minutes in.
I have an old v3 chromecast which works just fine.
I have tried:
Casting from different phones
Using the device on different TV's
Unplugging the device
Restarting the device
Factory resetting the device
Changing to different Wi-Fi
Changing to static IP
Changing powersaving options
Just about anything, I think.
Is this an issue with my device or is it software related?
Anyone else experiencing this issue?
Thanks for reaching out. Let's sort this out.
A few questions: how long does it take before it stops casting? Did the video buffer or pixelate before it stopped casting? Does it occur when casting from an app or when casting from screen? Is the video playing problem-free on the device, when not casting?
Give these steps a try:
Thank you for the response. Sorry that I didn't get back to you sonner.
The problem happens fairly quickly. I would say within 2 or 8 minutes after starting to cast. This morning, I got an error message before the movie had finished buffered.
There is mo pixelization prior.
I have rebooted both the chromecast device, the modem router and the TV.
I have resseted to factory default the chromecast unit.
The problem persists.
Thank you in advance for any suggestions.
I did another test this afternoon. I took the Chromecast device to an entirely new environment. New network, new TV, new phone.
After a factory reset, I connected the Chromecast to the network and TV. I launched a Netflix series from my phone. after a few minutes (maybe 15 minutes), I had an error message. Later, from another phone (Pixel 4A), I launched a YouTube video. After about 2 minutes, I had an error. Subsequently, from the same phone with the same YouTube video I casted the the TV's built-in Chromecast (LG TV with Web OS) without any issues.
This lets me believe that there is an internal issue with the Chromecast that I have purchased. Can you give me your thoughts.
Thank you in advance.
Before locking the thread, I'll let you know I also tried all of the steps above.
Seems to be a bad/ faulty wi-fi reciever module in the Chromecast, as the connection is somewhat stable when I bought and used the Google Ethernet Adaptor. Although the connection still has some latency every now and then.
Thanks for trying the steps and I'm sorry to hear that you're still experiencing an issue with your Chromecast. Could you please also fill out this form so we can further assist you?