Chromecast stuck

[Jamila]

I was using my chromecast and everything was fine then it just froze and my remote wouldn’t power off. I unplugged it and plugged it back in and now its just stuck with the google sign in the screen

[Jeran]

Hey there Jamila,

I'm sorry to hear that your Chromecast is frozen! I can imagine this issue has been pretty frustrating, so I'd be happy to help you out. If you are able to, the first thing you should do is factory reset the Chromecast device. If you are unable to, please let me know what color the LED light is on the Chromecast.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[JenniferV]

Hello Jamila,

It's us again. We wanted to make sure you're all good — did the reset help? Feel free to let us know if you still need assistance, we're always here for you!

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer