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Chromecast stutter

DaanBrandt
Community Member

Dear community,

I have noticed that when casting with my S10e to my Android 7 sony bravia tv with build in google cast it stutters.

Stuttering being loading for less then a second every 3-5 seconds.

The phone is within 4 meters of the router and +50 mbps. The tv is 4 meters from the router but the stutter stays when connected through ethernet.

With youtube or Netflix there is not problem. It seems casting that will just start the app on th tv and control that. 

The problem is with the casting function in the app of 2 tv providers and the F1tv pro app. All three having the same symptoms.

I have checked if the tv or phone had any energy saving modes on. And disabled any bluetooth and NFC functionallity of the phone.

Does someone have any idea or solution?

Thank you in advance.

 

7 REPLIES 7

Jeran
Community Specialist
Community Specialist

Hey there DaanBrandt,

I apologize about the late response, thank you for your patience! Were you able to fix that stuttering issue? If not, I'd be happy to help out, since I know that would bug me as well. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Is your TV's firmware up-to-date?
  • Does this issue occur when casting from another device, such as a computer or tablet?
  • Have you already attempted a factory reset on the TV?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

DaanBrandt
Community Member

Sorry for reacting so late. Tried all nothing helped but I now got a google TV chromecast which got around the problem.

Jeran
Community Specialist
Community Specialist

Hey there DaanBrandt,

 

I'm sorry to hear that the Chromecast built-in's issue was never solved, but I am also glad to hear that your new Chromecast with Google TV is working! Did you have any other questions or concerns I can address in the meantime?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from DaanBrandt, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran