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Chromecast will not complete setup

Frustrated-2023
Community Member

I just bought a new Chromecast with Google tv and the past 2 days have been sooo frustrating. I have tried multiple times to set it up with no success. Errors ranging from 'connection problems during setup' to 'invalid wifi password' I feel like flushing this thing down the toilet... Somebody help me 🥺

 

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

It sounds like you've already tried a few good steps. Here is what I usually recommend to resolve these types of issues.

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
  2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
  3. Turn OFF mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot Chromecast by removing the power cable, then reconnect it.
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Appreciate the help, davidking.

 

Frustrated-2023, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Thanks,

Juni

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, David and Juni!

Hey there Frustrated-2023,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

Frustrated-2023
Community Member

No thanks. I am good 👍🏾

Jeran
Community Specialist
Community Specialist

Hiya Frustrated-2023,

No problem at all! In that case, I'll go ahead and lock this thread in 24 hours. If you have any more questions in the future, feel free to create a new thread.

Have a good weekend!

Best regards,
Jeran