Chromecast with Google TV 4k: "Camera feed is not available" for Nest Cam (wired) and Nest Doorbell

[ColinGuy]

Edit: 02/23/2023 - Confirmed working on both of my devices. Thank you so much for the attention to this issue!!

When I attempt to see my Nest Doorbell (battery) or my Nest Cam (Wired) on my 4k Chromecast with Google TV, I receive a message on the TV "Camera feed is not available".

I just received the Chromecast at my house today (Feb 6th, 2023). It is running Android TV OS Version 12, Android TV OS security patch level July 1, 2022. Kernel Version: 4.9.269, Android TV OS build: STTE.220621.019.A2.9082754.
My Nest Cam (Wired) is on software version spencer-user 1.65 OPENMASTER 326080 release-keys.
My Nest Doorbell (battery) is on software version gq-user 1.65 OPENMASTER 326080 release-keys
I have a fibre connection to my house and it is a small house with no connection issues to any device.
Since receiving the chromecast I added it to my Home. After this error I removed all three devices from my home, re-added the chromecast first, followed by the Nest cam and then the doorbell. Problem persists. I then tried a different WIFI connection and went from my Bell router to my Google Wifi. Problem persists.

I then removed all items from my Home and unlinked all accounts. I made a new home and re-added the chromecast followed by the cameras. Problem persists. In between each of these steps I am factory resetting each device everytime. With this new home set-up I tried a different WIFI again, problem persists. I tried adding the cameras first and then the chromecast. Problem persists.

I ensured my NEST account is the same as my google account and matches my home. Everything is all on the same google account. I removed everything from my Nest account and removed the home again and the address. I re-added Nest first, then the google home and re-added the items after a factory reset. Problem persists.

Just a note, I can ask my Nest Hub to show me either camera and it works and displays correctly. An odd thing though is that if I ask my phone to show me either camera on my hub (Rather than asking the hub itself) my phone tells me "sorry it looks like cam doesn't support streaming to remote screens".

Another oddity I discovered in my troubleshooting is that if I am in the Home app, and I hit the letter at the top right, then go to "assistant settings" and then choose "Devices" the chrome cast always shows up twice AND when you click either of them the screen flashes and it does NOT take you to the chromecast settings (whereas if I touch any of my other devices like my hubs or speakers, it brings me right to the Settings screen for that item in the Home app).

Devices factory reset ten seperate times in my troubleshooting. Renamed devices, 3 different wifi's, 2 different homes including starting from scratch for every item I own by removing and unlinking every account I had attached to home and making a new home. Same with my Nest profile.

Problem persists.

I read the blog post from July 27, 2022 telling me that I can do exactly what isn't working, so someone please tell me what I'm missing. Frankly, the fact that I am having this much trouble with such a simple task is embarrassing for a company as large as google. 

Edit (Feb 9th, 2023): I spent another day troubleshooting. I have previously had another google account, so yesterday I spent the time removing every association between me and that other account and finished by erasing that google account. I then went through the process of again erasing and unlinking everything, factory resetting every device and deleting my home. I started from scratch and ensured again that I only used the one google account to add every device onto the same wifi. I started with the Chromecast again, followed by a nest cam. It asked if I had set-up another NEST device yet which I hadn't so it said it would make a new Nest network ( i was very hopeful at this point), unfortunately, this did not resolve the problem. 

I came across a reddit post talking about 'ghost' devices in assistant which I had on my wifes google account and the double chromecast issue on my own. So I went through and got an old google home app to try and remove remnants of these devices, this also did not work and did nothing to remove the duplicate chromecasts in my assistant settings. Problem persists.

[dstncaldwell]

Your welcome! Thank you for resolving this issue!

[JenniferV]

Hello dstncaldwell,

No biggie — have a good one!

Cheers,

Jennifer

[Ren_Ee]

Please link me to solving- I’ve read all threads and can’t see how to resolve this issue in facing currently.

Thanks  

[staceyw2525]

Not working for me at all 

[ABG]

This issue is not resolved yet. Please see my comments below.

[Fraubush]

Hey Jennifer - I see this was fixed for some people but I don't see a solution. Thisbis happening to me. I tested again today and neither my nest floodlight camera or nest doorbell will show on my chromecast. Both show up on my phone and hub. Is there something I can do on my end to fix it? Thanks in advance

[ColinGuy]

Hey JenniferV,

Thanks so much for the follow through. It is working and I am very excited!

If you wanted to provide a small feedback with a quirk. If I cast my one camera, and then ask to stream my other camera, it says it's doing it, but the screen goes black and comes back and it's still the first camera stream.
If I close that stream and go to anything else and then ask for the other cam it works with no problem, so just a small quirk.
but THANKS, it is definitely useable now and that's all I wanted. Amazing!

[JenniferV]

Hey ColinGuy,

Thanks for keeping us in the loop and glad to hear that it's also working now on your end. I'd suggest sending feedback about this via the Google Home app. 

Regards,

Jennifer

[ss2016]

Hi JenniferV, I am sorry to say nothing has changed for me. It still does not work. My original report was this:

"I have been away for 2 months and my Google wired doorbell has stopped streaming via chrome cast to my TV. I can see the doorbell output on my phone and Google home. I can cast to my TV from my phone and the 3 items all display the same ambient pictures. They are all on the same network. As i have said I have been away and it has stopped. I have restarted everything. All devices show as before on Google home. What next?"

Please help me to get this up and running. I have of course again shut down ALL devices and my router and restarted before re-reporting this. 

[ss2016]

Hi JenniferV, did you see my message above? Is anything happening? Anything new you would suggest? If you cant help who do I contact at Google and how?

[ss2016]

Jennifer , as I said a week ago it's still not working for some of us. I have heard ABSOLUTELY NOTHING from you! Who can help us? Can you give me a name at Google please?

[CDeRusha]

Mine are now working as well. Is there anything I can do in the future to prevent this. Also is there any problems with using the cameras on a 5ghz signal opposed to the 2.4 ghz network? Thanks,

Chris

[DHinton]

I have a 4K television with google chromecast built in and am having this issue. Is there a work around the camera displays on all other applications but not the tv.

[Sesame_Madness]

Just a note, I can ask my Nest Hub to show me either camera and it works and displays correctly. An odd thing though is that if I ask my phone to show me either camera on my hub (Rather than asking the hub itself) my phone tells me "sorry it looks like cam doesn't support streaming to remote screens".

I have the same thing with my cam indoor wired, if I ask the hub or hub max to show me the feed it works but if i use voice command on any other google speaker or my phone google assistant gives the same response.... any solution for this?

[Bombria]

I'm having it today.

[atifata]

hi

i am still facing the issue

chromecast shows camera feed not available 

[atifata]

working for me now

i had to sign in with the same Gmail account on TV and Google Home. different accounts didn't work even in same family 

[Dcbergs26]

Im having the same issue

[ss2016]

Jennifer, this issue has gone away for me. I can cast everything EXCEPT the Google doorbell to Chromecast/TV, and I can cast the doorbell to phone/ Googlre Home/Pixel book. I have described this in detail previously but am no further forward. I have restarted/updated everything. They are all on the same network. PLEASE HELP!

[racerx]

This is still an issue for me as well. Sony X85J Google TV and 2nd Gen Wired Doorbell. 

[21daqueen]

I’m still getting the blank screen with camera icon

[Kman1]

I'm getting same thing whenever I ask google to stream my doorbell camera. When I ask its say "got it streaming on tv" the flicker like its going to show it but then the camera icon with a line thru it (error) pops up every time.

[CraigAD89]

Same issue, how do I resolve???

[Socialspencer]

Hi Jennifer. My camera feed shows on my Nest Hub but not my Google TV. Please can you help?

[Sesame_Madness]

Ask a other device (nest mini for example) to show your camera feed on your Nest Hub and you will notice this also will not work .... they not do anything at Google to solve any issue

[Gsingh]

Hi Jenni, i’m still facing this issue with my sony a80j with built in chromecast. Getting same error -“camera feed not available”. Can you please assist on how to fix it?

[gnnaresh]

Hi Jennifer, this is happening again. what is the solution or steps to follow in order to upgrade to this fix. 

[TOB1992]

I am experiencing this issue. How do I resolve it? 

[ss2016]

Jennifer, when are we going to actually get the assistance. Its 6 months now!

[Postbrij]

I am having same issue can you pls let me know how to fix this

[Postbrij]

How was this resolved ?

[ss2016]

For many of us it never was. Google and Jennifer just ignore requests for help. Quite useless people!

[bradmyers]

Still facing this issue with Nest Camera Wired (New version) and multiple displays in my house.  None show the camera and I get the same camera with a slash through it.

[ABG]

I am experiencing this issue!!!

[AliLiub]

Problem still persist as of Sep 8th 2023, using 2nd generation indoor wired camera, on google chromecast tv 4k, both with latest software and firmware.

Tried different camera, and different chromcast tv, same behavior.

I have one old nest camera that works, all new google cameras (2nd gen) that were set up via google home app, do not work. The tv shows the error "camera feed not available"

[Kkhan]

Hey I am seeing the grey screen with the cancelled camera when I try to stream doorbell camera to my TV. Any suggestions?

[CraigAD89]

Yeah after being on this thread for years I finally got the fix for it. It’s a process though. First thing is you’ll have to go around your house and gather every single Google Home/Nest device you own. You’ll need to take all of these items and then throw them in the trash. Next, purchase Amazon or Apple smart home devices.

it can be a lengthy process, but it’s guaranteed to work! In return you’ll actually receive customer service and updates that allow your devices to actually work! It’s amazing!

[ABG]

ROFL, This is too lengthy for me.

I am hoping that someone at Google will wake up and do something about this! 

[Miked1961]

This is still an issue on my TV. 

[Anonymous]

It's not resolved. I've completed all the troubleshooting required multiple times and sent feedback multiple times. There has been no catch-all fix that helps everyone.