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Chromecast with Google TV Audio Sync issue

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Jimmy D'Amico

Using new Google Chromecast with Google TV on an LG OLED TV with LG soundbar.  All audio is out of sync.  Doesn't matter if it's HBO max, Netflix, etc.  Sync issues not happening with apple tv plugged into save TV.  I tried playing with the audio sync settings in the google home app for group delay but that didn't help at all.  Any ideas?

5 REPLIES 5

abellaj
Community Specialist
Community Specialist
Hey Folks,
 
I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. The team is aware of this issue and investigating as we speak. I'll be sure to keep this thread posted with the latest updates. Please reproduce the issue and file a feedback report using the Google Home app. Indicate the soundbar on your feedback.
 
Kind regards,
Craig
Community Specialist


@abellaj wrote:
Hey Folks,
 
I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. The team is aware of this issue and investigating as we speak. I'll be sure to keep this thread posted with the latest updates. Please reproduce the issue and file a feedback report using the Google Home app. Indicate the soundbar on your feedback.
 
Kind regards,
Craig
Community Specialist

Is there any update to this issue?

Jeran
Community Specialist
Community Specialist

Hey there stefancataldo,

I checked out the issue with the engineering team, but they don't have an update on the issue yet. We'll keep you posted as soon as we have any updates.
I'm sorry I didn't have anything to add to this topic, but if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from OP, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran