02-28-2022 07:09 PM
Remote not able to power Sony receiver on and off anymore. Used to work great until yesterday. Went through resetting the remote and still won't do power, does volume however.
03-01-2022 02:21 PM
based on what you say
1. reset all the devices
2. knock knock a bit the device ( sometimes works ) be soft...
3. you say does volume, but not the other thing, then, dissarm it and clean it, how many years it has? for temperature climate issues it can happen something inside, whatever
i hope you solve the problem, usually in my experience if a tv controller fails, i have to clean it inside and done.
03-05-2022 03:36 PM - edited 03-05-2022 03:40 PM
Hi rdweiler,
Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast Voice Remote. Let's check on this further.
Quick question — what is the LED light status in your Voice Remote? Please try the steps listed below:
Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V.
Keep me posted.
Thanks for the help, GreyMan.
Regards,
Jennifer
03-05-2022 04:43 PM
Replaced batteries, factory reset it. Did all troubleshooting I read online. No change. Device works fine using factory remote so determined it was the Google remote. I have already ordered a replacement remote because no one replied to me from Google. I'm not very happy.
03-06-2022 02:08 PM
Hi rdweiler,
Sorry to hear about that and I understand why you feel that way. We'll learn from this to deliver a better experience in the future. Let us know if there's anything else — we're here to help.
Regards,
Jennifer
03-09-2022 03:20 PM
Hi rdweiler,
I understand this has been a frustrating experience. We'll make sure to learn from this and take it as an opportunity to improve.
In the meantime, since you don't have any more questions and concerns, I'll lock this thread. Feel free to create a new one should you need help in the future.
Thanks,
Jennifer
03-09-2022 02:21 PM
Hi there,
It's me again. I wanted to check back in to see if you still need help or if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Jennifer
03-09-2022 02:41 PM
Nope. I purchased a new remote because Google never answered my request for warranty replacement. Not happy at all with Google right now.