Chromecast with Google TV not loading applications

[JamesBill101]

Hey all

My chromecast with google tv has decided to not load any of the applications except for youtube, netflix and amazon prime.  Whenever you attempt to load any of the others it says there is a connection error, even though I can access it off my phone or web browser and cast it onto the tv that way.

I have attempted many times to factory reset it but it does not fix the issues

Any other suggestions?

[sports]

From the Google TV home screen, at the top right, go to the profile icon and select Settings. Restart. Once the system restarts, play your video, music, or game again. 

[JamesBill101]

This has not worked.. as well as factory resetting the device

[JenniferV]

Hi folks,

Thanks for the help, sports. I appreciate it.

JamesBill101, I'm sorry to hear that you're still having an issue with the apps on your Chromecast with Google TV. Please try to clear the cache and data of the affected apps and reboot your Chromecast with Google TV again. Uninstalling and reinstalling the affected apps might also help.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey JamesBill101,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[JamesBill101]

Hi jennifer, 

the issue was resolved ty.  however it was a connection issue not the applications itself
Thankyou for the help

[JenniferV]

Hi JamesBill101, 

Thanks for keeping us in the loop and glad to hear that this has been sorted out. In the meantime, do you still have other questions and concerns?

Best,

Jennifer

[Jeran]

Hey JamesBill101,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran