Chromecast with Google TV, only on YouTube the video is freezing, audio continues without it

[Icesick]

I'm not really sure if my Chromecast with Google TV is HD or 4k, and this issue persists regardless of whether I'm directly casting from Google pixel, or just using the remote with the Google TV.

For some YouTube videos the picture will freeze, but the audio will continue. The problem is inconsistent, and doesn't seem to affect all videos on YouTube.

This problem does not occur on any of the other streaming services connected to connected to the Chromecast with Google TV.

[Kimy]

Hi Icesick,

Thanks for posting here in the Google Nest Community. Based on your description, it seems that this is isolated to the YouTube app only, although not all contents are from the app itself. Do you see anything in particular that is common among the affected contents? What steps have you taken? Give the steps below a try and let me know how it goes:

• Reboot your Chromecast device, TV, and Wi-Fi router.
• Switch to a different HDMI port.
• Reboot the casting source or try a different one.
• Delete and reinstall the YouTube app (both on the Chromecast and on your phone).
• If possible, try it on another TV.
• If it fails, try a factory reset, then re-setup.

Thanks,

Kimy

[TomLaw1967]

I have the same!
I described in the thread: Video playback - no frame rate.

[Kimy]

Hi TomLaw1967,

Thanks for sharing. Have you tried the steps above? I’ll check your post/thread to review it.

Cheers,

Kimy

[LovelyM]

Hey TomLaw1967, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Best, 
Lovely

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[TomLaw1967]

Hello... Please help.

[Kimy]

Hi there,

@TomLaw1967, I read and responded to your own thread. I suggest we continue from there, since your post here does not address the same concerns as the actual topic of this thread. The thread here is isolated to YouTube contents that freeze videos while audio continues.

@Icesick, have you tried the steps above? How did it go? We look forward to your response.

Thanks,

Kimy

[Princesss]

Hello there, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hey Icesick,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.
 

Best,

Princess