Chromecast with Google tv stuck on G logo screen

[Nathannats]

My ChromeCast with google TV stopped working from one day to another over night.
Maybe i failed in an update i dont now!

Problem is when i plug it in et start with yellow LED til turns solid white. On the screen the "G" logo comes on, and then NOTHING happens from here. Nothing works!

I tried to reset with at "HARD RESET", dosent react at all!
When you unplug an starts over, it just do the same.
Router rebootet, tried with HotSpot instead off wifi, tried other TV.

Also tried another power supply, and another cable, dosent matter

[Kimy]

Hi Nathannats,

Thanks for posting here in the Google Nest Community. Since this is still happening despite trying the steps, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

[Kimy]

Hi Nathannats,

We got your form — thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

Please allow a few days for the team to contact you.

Cheers,

Kimy