"This device was previously set up by a different user, please factory reset the device"

[Anqxlifly]

My internet changed awhile ago.. I couldn't figure out how to get it fixed over. I deleted my device from Google home. Now, when I try to log back in I get a message saying "This device was previously set up by a different user, please factory reset the device." But I can't get back into the device to factory reset it. Not sure what to do. 

[MplsCustomer]

@Anqxlifly 

We don't have Chromecast, but you could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Kimy]

Hi folks,

Appreciate your help here, @MplsCustomer.

@Anqxlifly, thanks for posting here in the Google Nest Community. I suggest you do a full clean-up by performing a factory reset and setting it up from scratch. That link includes a manual way of performing a factory reset, depending on the Chromecast version that you have. Let us know how it goes.

Thanks,

Kimy