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Chromecast with goggle tv

Lenzie01
Community Member

When I turn it on my TV starts popping and cracking and the remote doesn't work and hasn't since I received it 

 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Lenzie01,

I'm sorry to hear that your Chromecast is having some sound issues! Hearing popping and cracking while watching a show sounds pretty annoying, so I'd be happy to help you out. First, try to factory reset the TV by using the button on the Chromecast dongle. Then, go ahead and factory reset the Chromecast Voice Remote as well. Let me know if you are able to do so and get the devices set up again.


I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there Lenzie01,

Do you have any more questions that I can address? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey Lenzie01,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran