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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 26142 Views
  • 0 replies
  • 11 kudos

Resolved! Chromecast wifi speed drops massively when soundbar turned on

Hey guys, bit of a weird problem here so wondering if anyone has experienced the same/solved it. So whenever I turn my soundbar on, the Chromecast's wifi speed drops to like 0.1MB/s and whatever I'm streaming just stops and is basically useless. But ...

maclinn77 by Community Member
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  • 7 replies
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Resolved! Forget wifi, but no chance to select new wifi

I want to connect to a new wifi so I selected forget wifi. However, I was not taken to the screen to choose new wifi. Now I am stuck in a loop of it telling me to connect to wifi and not being able to do it. I am not sure what gen I have.

KateF by Community Member
  • 1260 Views
  • 5 replies
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Resolved! Chromecast problems

Modem swapped it this morning, trying to set up the existing Chromecast with new wifi and I get all the way to the step where I select the wifi name then a error message comes up saying "Could not connect to your Chromecast". I try to do a factory re...

rmwest4 by Community Member
  • 1125 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast doesn't detect my Star+ subscription

I'm loving my Chromecast with Google tv, but it doesn't detect my Star+ subscription. When you select a title there's a button with the logo of the app and "watch now" under it, that's for every app that you're subscribed to. I see it with Disney+, N...

Acido by Community Member
  • 1182 Views
  • 3 replies
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Resolved! Chromecast not picked up on tv when tv turned on

My new chromecast cannot be seen by my tv when the tv is turned on I have the chromecast plugged into the HDMI port on the tv. If I unplug power from the chromecast it will then come up on the tv. Any recommendations on what to do?

PM123 by Community Member
  • 1092 Views
  • 4 replies
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Resolved! cant chromcast youtube movie

i cannot chromecast my youtube movie ive just purchased my tv is coming up with start rental period but i have already started it from my computer and it will not play

Google tv/Chromecast remote

I have a: Sony TV. It has Android TV on it. It would be nice if the Chromecast remote that I bought separately from the Google store could be setup on my TV. I know that I could set it up with a Chromecast and that would be nice but I don't have one.

Resolved! Screen casting on TV is blurry

When i used my lenovo pad and cast screen on TV by chromecast,the TV is blurry ,esp the text.here are some useful info:the resolution of TV is 1280*720the resolution of pad is 2000*1200the direction of pad is port and tv is land.I guess that this is ...

xyztt by Community Member
  • 10069 Views
  • 3 replies
  • 1 kudos
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