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Chromecast with google tv I cant connect to the wifi.

jjmart7950
Community Member

I can't connect to my wifi. If I try  moving the device to a different tv in another room it works fine. If I take it back it can't find the internet. I tried other networks snd the hotspot on my phone and it still won't connect. 

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi jjmart7950,

 

Thanks for reaching out and I'm sorry to hear about that. Please try to move your other TV closer to your router and try again. Plugging in the Chromecast into a different HDMI port on your TV might also help. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did you manage to get your device working?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello jjmart7950,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Apparently the problem was with my TV. I tried the device on several other tvs and it worked fine. I replaced my TV with a new one and it was fine. 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Cool! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. In the meantime, do you still have other questions and concerns?

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi jjmart7950,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you need help in the future, you know where to find us.

 

Thanks,

Jennifer