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Chromecast with google tv not updating to Android 12

JohnR1
Community Member

I have two CCWGTV and neither of them is offering the Android 12 update.  I even went as far as factory resetting one of them to see if a "clean" one would upstate but no success.  I'm located in Australia.  Any reason why I'm not receiving the update by now? 

16 REPLIES 16

JohnR1
Community Member

Replying to my own post cause there doesn't seem to be an edit option.

I now see in other posts that I'm not the only one not receiving the update. In fact on further reading I actually don't think I want it having seen that app support is a problem! 

Cathal_S
Gold Product Expert
Gold Product Expert

Hi JohnR1,

I'm a UK user and I also don't have this update available for my devices yet.

Maybe Google has paused the rollout to fix some of the issues being reported.

 

Regards,
Cathal

Aiden1
Silver Product Expert
Silver Product Expert

I had it available to download on both of my Chromecasts (4K) here in the States . I only did it on one initially and all I can say is be glad it's not being forced on you.  I really wish I could roll the one now running 12 back to 10.  It's THAT bad.  

Now, the other TV was definitely showing the update and I chose not to download it because of the problems I was seeing on the TV I had updated.  Best decision ever.  This part will explain your issue.  I went back to check it the other day to see if it had updated at all and now the system update that I know was there is gone and it informed me it's up to date on Android 10.  

The only conclusion I've been able to arrive at is that Google pulled the update because it needed serious work and it's simply not available for download because of that.

For now, consider yourself fortunate to have been spared all the chaos.  It's been pretty awful honestly.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out to the Chromecast Community!

 

JohnR1 and Cathal_S, the Android 12 version has been completely rolled out. Could you please confirm if your devices still didn't get the update? If so, please manually check in the settings if there is an available update on your device.

 

Aiden1, I'm sorry to hear about your experience — we appreciate you sharing your thoughts about this. I'd suggest you send feedback about this via Google TV. Every bit of feedback helps a ton!

 

Regards,

Jennifer

 

Same issue here, won't update on 2 of mine. I think they pulled it and aren't telling anyone. Contrary to others here I have noticed great improvements in A12 so I'm excited to update the others. 

Aiden1
Silver Product Expert
Silver Product Expert

I'm way past the point of simply sending feedback unfortunately.  I spent hours trying to get the updated Chromecast working properly again even reaching out to tech support via phone and the issues have persisted.  I even factory reset it which didn't help.  

 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Splakeface, it looks like you have created your own thread and I've responded to it. Also, I've replied to your email and gave you an update about your case. 

 

Aiden1, understood. Could you please tell me about the issue you're having with your Chromecast with Google TV (4K) after it was updated with the new Android version? Also, please provide the case number of your interaction from our support team so I can have it reviewed.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Aiden1,

 

How's it going? Did you manage to get it working?

 

Thanks,

Jennifer

 

Aiden1
Silver Product Expert
Silver Product Expert

I need to get back in touch with support I think to see if there's something that maybe I overlooked.  Unlikely though that is.  The biggest issue I have is with motion when watching anything on any app or even navigating the home screen.  The Match content frame rate is a mess.  I tried turning it completely off and that worked for a few days but unfortunately it wasn't a permanent fix.  Whatever was done with that under the hood with Android 12 resulted in a truly horrendous viewing experience for me on every single app including the Google developed apps like YouTube and YouTube TV.  The TV that now cannot update and seems to be stuck on Android 10 has none of the problems with the screen freezing, etc...

JenniferV
Community Specialist
Community Specialist

Hi Aiden1,

 

Thanks for getting back to us. Have you tried rebooting or resetting your Chromecast with Google TV (4k)? If yes, how was it? You may also try to plug in your device on a different HDMI port on your TV or another TV screen if one is available.

 

Thanks,

Jennifer

Aiden1
Silver Product Expert
Silver Product Expert

Today the other TV finally updated to 12.  It must've done it overnight and somehow it isn't experiencing any of the issues that my other one is.  They are the same model Chromecast, the 4K.  I've tried everything I can on the glitchy one, rebooting, factory resetting, different HDMI port, etc...  It doesn't make a difference at all.  

JenniferV
Community Specialist
Community Specialist

Hey Aiden1,

 

Thanks for keeping me in the loop and happy to hear that the update on your other Chromecast with Google TV (4K) is a success and you're not experiencing any issues with it.

 

On the other hand, we'd like to further assist you with your other Chromecast with Google TV (4K). Could you please fill out this form and let me know once you're done?

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there Aiden1,

I'm just checking up on this thread, did you have a chance to fill out that form that Jennifer provided?

Thank you,
Jeran

Aiden1
Silver Product Expert
Silver Product Expert

I tried one more factory reset actually and now the problems with motion stuttering seem to be isolated to Disney+. It appears I need to take this issue up with them.

Jeran
Community Specialist
Community Specialist

Hey there Aiden1,

No problem at all, I'm glad you were able to isolate the issue. Do you want me to leave the thread open in case Disney+ provides a fix, or should I go ahead and lock the thread?

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran