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Chromecast won't play music AND show pictures in ambient mode

Su3lime
Community Member

I purchased the Chromecast with Google TV for our clubhouse area so it can play music and show pictures in ambient mode from our business. It worked for a while but a couple of months ago it stopped working. We are able to cast YouTube music to the Chromecast but when you try to go home and to ambient mode, the music stops. I tried making the Chromecast part of a speaker group (which has worked in the past) so it would play music and show pictures but it gets stuck on the YouTube Music logo and then doesn't work at all. We purchased a new Chromecast with Google TV and the same thing is happening. I am thinking it's a software issue since it used to work. I tried my Chromcast Ultra at home and it worked fine but in our bedroom we have the Chromecast with Google TV and it did the same thing and will not play music and show ambient mode. BTW I have Youtube Premium. 

Any help will be greatly appreciated! 

4 REPLIES 4

RockLoi
Community Member

Exact same issue, and all I can find online are other people describing the same thing and zero response from Google (big surprise there). I even found one post where the community guide suggested contacting YouTube Music support but the site was broken for both of them! This is supposed to be a paid service, right?

Did you ever resolve this?

Jeran
Community Specialist
Community Specialist

Hey there Su3lime and RockLoi,

I apologize for the late response, and thank you for being patient! Here are the steps you would usually follow to play music during Ambient Mode:

  1. Open the YouTube Music app on your phone or computer.
  2. Find the song or playlist that you want to play.
  3. Tap the Cast icon in the top-right corner of the screen.
  4. Select your Chromecast with Google TV from the list of devices.
  5. Tap the Play button.
  6. Once the music is playing, go to the home screen of your Chromecast with Google TV.
  7. Select the Ambient Mode option.
  8. Select the pictures that you want to display.
  9. The music will continue to play in the background while the pictures are displayed.

Let me know if that works out for you both. If not, we can troubleshoot from there. I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey y'all,

Do either of you have any more questions that I can address? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hiya everyone,

Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran