Chromecast won’t set up after a reset

[Andy1207]

Hi, I’ve had to factory reset my chromecast after changing internet supplier and now it’s stuck on the welcome page and it’s not showing up on the home app. 

I’ve tried all the listed steps to troubleshoot and nothing worked. Reset the Wi-Fi, re installed the home app and still nothing. Any help greatly welcomed. 

thanks

[Juldi]

I'm having similar issues and have to wonder if its related to a Google app or rogram/android update?

[Kimy]

Hey folks,

Thanks for reaching out. Let's see what's going on — could you tell us the version of Chromecast device you have? Also, what phone are you using for setup (Android, iOS)?

Looking forward to your response.

Thanks,
Kimy

[Kimy]

Hi everyone,

I wanted to follow up and see if you are still in need of any help. Let me know if you do.

Thanks,
Kimy

[Juldi]

No success for me:(

I have either chromecast or chromecast ultra not sure.

Im away for a few days ATM socant check

[Andy1207]

It was an iPhone I was using to set it up and an early model chromecast not exactly sure which. Still having the same issue

[Juldi]

Thank you

I reset my router, and it's it is working

hopefully it stays like that

[Jeran]

Hey there Juldi,

I'm just checking up on this thread, was everything still working properly for you?

Thank you,
Jeran

[Juldi]

Hi

It worked after I factory reset my router thanks

[Kimy]

Hi Juldi,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. I’ll keep this thread open for one more day. If you need further help, let me know.

Thanks,

Kimy

[Jeran]

Thank you for helping out on this thread, Kimy!

Hey y'all,

In this case, I would recommend that you both follow the steps listed in this post by davidking. Feel free to follow the steps in order, and let us know if you run into any issues while troubleshooting. 

We look forward to hearing from you!

Best regards,
Jeran

[Juldi]

Did this disconnected, connected again and reset

 Added it again to Google home. It doesn't seem to link to Google play services.

Chromecast gives me a message saying it has been set up but can't be found

Can co firm I have a Gen 2 Chromecast. Nc26a5 model.

Our new router is 5g

[Juldi]

I was able to set my Chromecast up in another house using an old Samsung phone andbtheir internet provider and router. It then worked with my phone.

Does this mean it's my router or internet provider that is the problem?

[Juldi]

Thank you

I reset my router, and it's working

Hopefully it stays working 

[Juldi]

Thank you. I will try that after the weekend 

[Andy1207]

I’ve given up and bought a fire stick. Good luck though.

[Juldi]

Oh no. It's just strange that mine was working for about a week  with the new router then suddenly didnt