My chromecast randomly buffered and shutdown while watching Hulu. It never came back on on its own. The remote still controlled input and power. I hard reboot it and it is now stuck on the Google G. No amount of time holding the reset button effects it. PLEASE HELP!!?!?!?!
I have the same issue, can we please get some help? for some reason I think we had it the same day, could it be some error during an update process? Please help as I already tried multiple things:
I tried: Using a different cable and wall charger, factory reset won't work as it only shows the white light and nothing changes, I tried unplugging it while having the button pressed to try to get into fastboot to wipe all data and it won't let me, I tried with everything and nothing works. Please help!
Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast with Google TV (4K). Could you please try to plug it into a different HDMI port on your TV and reboot your Wi-Fi router? Also, if one is available, plug it into a different TV screen and test.
Let me know how it goes.
I'm sorry for the delayed response.
lpimiento, I checked your case and it looks like you're in contact with one of our support representatives. In case, you still have questions and concerns, feel free to continue the conversation there so he can provide more information to you.
Chromecastispro, you can also check your inbox, our support representative sent you an email.
Since your cases have been handled by our support team, I'll go ahead and lock this thread after 24 hours. Feel free to start a thread in the Community if you have any new issues, updates or just a discussion topic.