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Chromecast

drwendell
Community Member

I have a 1st gen and a 3rd gen chromecast that will not accept connections from netflix, prime, or disney+. I get error code sscr-s4010-2203-2473-g in netflix. I can cast youtube and youtube music with no issue. Have tried multiple android phones and chrome browsers on multiple laptops. Have tried resetting the chromecast and one of the phones. Have deleted the netflix app from all devices. Tried replacing the router as well. Nothing I've tried has fixed the issue. Youtube always works, but no other apps will. This has persisted for 5 months now.

Anyone have any ideas?

10 REPLIES 10

JenniferV
Community Specialist
Community Specialist

Hi drwendell,

 

Thanks for reaching out and for being a steps ahead of us. Let's dig deeper into this.

 

Quick question: Is the video playing problem-free on the mobile device, when not casting? Please try to clear the affected app's cache and data. Rebooting your Chromecast and plugging it into a different HDMI port on your TV might also help.

 

Let me know how it goes.

 

Thanks,

Jennifer

drwendell
Community Member

Everything plays problem-free on all of the devices. The app's cache and data have been cleared. The Chromecasts have both been rebooted multiple times and been factory reset multiple times. They have also been plugged into different ports and into a different TV.

Jeran
Community Specialist
Community Specialist

Hey there drwendell,

 

Just out of curiosity, are you using a 2.4GHz network band, or a 5GHz network band? If you're using a 5GHz network band, make sure that the Wi-Fi channel is set to a lower range, 36-48 is the recommended range. Aside from that, please follow the steps listed in this article, and let us know if you are still having issues.

 

I look forward to your response!

 

Best regards,

Jeran 

drwendell
Community Member

I have tried on both a 5ghz network and a 2.4ghz. I even tried a new router. The Chromecast is currently trying to update, but fails with a network error. It is 5ft from the router. I even tried with it not connected to a TV, to make sure the TV want interfering. The only thing from that article I haven't tried is a wired Ethernet adapter.

JenniferV
Community Specialist
Community Specialist

Hi drwendell,

 

Thanks for getting back to us. Do you have a friend or family member who has an account with the apps you're having an issue with? If yes, please ask them to use their account and cast some videos then check if the same issue will persist. Turning on the Use network information setting might also help. Here's how: On the phone or tablet, open the Settings app > Tap Google > Device connections > Cast options > Turn on Use network information.

 

Thanks for the help here, Jeran.

 

Regards,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

drwendell
Community Member

I still do not have a working Chromecast. I will attempt to use the Chromecast on another network and with someone else's account to see if there is any change.

Jeran
Community Specialist
Community Specialist

Hey there drwendell,

 

Were you able to give that Chromecast a try on another network? Either way, if you're still experiencing this issue, in this scenario, I would recommend that you reach out to Chromecast support. They would have more tools to troubleshoot this issue if we aren't able to resolve it. Here is how to get a hold of Chromecast Support.

 

If you had any other questions or concerns, please let us know.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi drwendell,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for the help, Jeran. 

 

Regards,

Jennifer