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Chromecast

Matt111
Community Member

My chromecast doesn't pick up my WiFi. How do I reset. In the home app, there aren't the options to forget the previous WiFi either. Unable to set up or stream. Home app won't communicate with it. Any suggestions?

1 ACCEPTED SOLUTION

helpme
Community Member

I was also looking for an option to forget the current wifi connection and connect to a different one.  I think the only way is to perform a factory reset.

Instructions here :

https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

View solution in original post

6 REPLIES 6

helpme
Community Member

I was also looking for an option to forget the current wifi connection and connect to a different one.  I think the only way is to perform a factory reset.

Instructions here :

https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Sorry for the late response. Chromecast devices can only remember one Wi-Fi network at a time. If you change your Wi-Fi network and your device isn't currently connected to a Wi-Fi network, perform a factory reset and set up your Chromecast on the new network. You may check this support website article to learn more.

 

Let me know if you still need more help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

helpme
Community Member

I was just trying to help.. I am fine.  Thanks for following up.

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Matt111, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help on this one, helpme!

Best regards,
Jeran