cancel
Showing results for 
Search instead for 
Did you mean: 

Device not found

JR22
Community Member

Did a factory reset. Device is plugged in, the welcome screen in with Chromecast number is showing on the television. I open the Home app. I have one local device (a 2nd gen Chromecast in another part of the house) showing up in app. When I go to Settings::Add Device::New Devices, the app just spins on "Looking for devices." It doesn't find anything, just eventually kicks me back to "What are you setting up?" (Chromecast). Repeat cycle.

9 REPLIES 9

Burns
Community Member

I am having the exact same issue and cannot find an answer. Wanted to follow for help. 

Drewster
Community Member

Same I do too

Matthew502
Community Member

I also have the same issue.  What is the point of this "community" if no one can offer any additional help?

JenniferV
Community Specialist
Community Specialist

Hi folks,

Thanks for reaching out to the Chromecast Community forum and I'm sorry to hear that you're having an issue with your Chromecast device. Let's sort this out.

Quick questions — what's the LED light status on your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device?

Please manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

It's me again. I want to make sure you're all good — did the step help?

Best,

Jennifer

JR22
Community Member

Yes, this finally worked. It would be good if this info was easier to find for users. Thanks.

JenniferV
Community Specialist
Community Specialist

Hello JR22,

That's cool! Glad to hear that the steps I've shared helped you to resolve the issue.

You can see this instruction on this support website article however, you may send feedback about this by tapping on the Give feedback about this article option located on the lower part of the page.

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Burns, Drewster, and Matthew502,

I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran