Device was set up by another user, cannot proceed

[Vasco]

I changed my internet router and was setting up all my wireless devices to work with it. I could not get my Chromecast to function, so I opened Google Home and deleted the old Chromecast profile and tried running setup again. I was met with the message in the title, found these forums and looked for a solution. It appears that I cannot perform a factory reset of the device as its profile no longer exists in Google Home.

Help?

[RXShorty]

Hi @Vasco 

You do a factory reset by using the button on the Chromecast itself. 😊

Check THIS link for more information.

[Vasco]

The button was so small I didn't notice it until I removed the Chromecast dongle from the TV. Thanks.

[RXShorty]

Hi @Vasco 

It is well hidden! 😉
Glad you found it to get your Chromecast up and running again. 🤗

[Alex_S]

Hi everyone,

We appreciate the help, @RXShorty.

@Vasco, I wanted to follow up and see if you are still in need of any help. Let us know as we would be happy to take a closer look and assist you further.

Regards,

Alex

[Vasco]

All good, thanks.

RXShorty gave me exactly what I needed.

[Alex_S]

Hi Vasco,
 

I'm glad that you're able to work this out. As we've got our resolution here, I'm going to mark this one as resolved and will be closing this thread after. Should you have other questions or concerns, you know where to find us. We’d be more than happy to assist you.
 

Cheers,
Alex