Disconnected Device Error

[Aly93]

Setting up my new chromecast and get all the way through and it tells me I have a disconnected device. I followed the troubleshooting steps on another persons thread who had the same issues. However when I try to click on settings under the device to turn off guest mode as suggested in the other thread, it tells me “unable to access device settings”. I have tried on my iPhone and now my iPad and get the same error on both. I have factory reset twice now and readded the device, switched my devices to Wi-Fi only, rebooted my router, etc. 

[JenniferV]

Hi Aly93, 

Thanks for reaching out. Please try to forget the network on your phone then reconnect to the same network as your Chromecast. Rebooting your Chromecast and mobile devices might also help.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did you manage to get your device working?

Regards,

Jennifer

[JenniferV]

Hello Aly93,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer