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Disney Plus - Your device is not compatible with this version

KieranVelloo
Community Member

I have had this chrome cast device for a few months and I am still unable to download Disney +. I have an ongoing subscription with Disney and I am now desperate to get it to work on my tv. I cannot download it and consistently have the message “Your device is not compatible with this version”, however my device has no outstanding software upgrades. 

has anyone got any idea how to fix this ? 
thank you

kieran 

2 REPLIES 2

leemh
Community Member

have same issue....

Jeran
Community Specialist
Community Specialist

Hey there KieranVelloo,

Thank you for visiting the Chromecast Community! Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if you're still having issues, please reach out to Disney+ Support.

If the issue persists, feel free to create a new thread, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,
Jeran