Cant play videos on Disney+ and PrimeVideo apps. Can cast the same from phone but not directly from app. Chromecast is up to date.
Tried following for both apps:
Logging out and back in
Restarting, resetting and bringing Chromecast to manufacturer settings
Changing HDMI port
Similar problem with Prive Video and Freevee apps.
I have a Google chromecast with Google TV unit for wifi to TV. Recently the Prime Video app stopped working, homepage loads very slowly, but no program will load, ever. Other streaming services work fine. Model GZRNL Android TV OS Version 10, patch level, May 1, 2022, Kernel version 4.9.180.
I've reset the device, done factory reset and reinstall, uninstalled the Prime app, and reinstalled from the Google Playstore. Nothing has helped. Again, other streaming services work fine. I note that Amazon announced a new app version in August. Even though it is on Google Playstore, apparently it does not work with Google hardware. How do I get an old app version? Any other suggestions??
Thanks for reaching out and for being a step ahead of us. Could you please try to plug in the Chromecast with Google TV (4K) to a different TV, if one is available? Also, if the issue is isolated when using these specific apps, I'd suggest you reach out to the app developer for additional help and let us know how it goes.
Thanks for getting back to us with an update. Please try the additional steps below:
If the issue persists, you may try to reach out with JVC for additional help.