cancel
Showing results for 
Search instead for 
Did you mean: 

Factory Reset does not work

Grace
Googler

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: rob labad

Doing a Factory Reset does not work. 

18 REPLIES 18

Pieter
Community Member

Hi, I have the same issue.

When I start the chromecast only the central google G logo is appearing.
Nothing else happens, I've tried to do a factory reset, but that doesn't seem to work.
Holding the button on the back when powered on doesn't do anything for 20-40-60+s

 

Thanks

JillG
Diamond Product Expert
Diamond Product Expert

OOps please disregard my previous reply if you received it.

For the Chromecast not rebooting please try using the included wall adapter. Reboot your router and then try rebooting your Chromecast once again. 

Please let us know if you get stuck-

Jill

MikeXom
Community Member

Same issue

One day the chromecast with Google tv stops working - cycling from white light (G logo on screen) to orange light (black screen) on about 45 second cycles

Using wall power adapter, reset router, unable to do a factory reset of the chromecast as same cycle of white/ orange light continues unabated  while depressing reset button. 

I give up, unit seems to be bricked? Any ideas?

JillG
Diamond Product Expert
Diamond Product Expert

Sorry about that happening MikeXom.

Unplug the Chromecast completely from your TV and power. The reboot your TV. Reboot your router again.  Try the Chromecast in a different TV or at least another HDMI input on your TV --if you can.  The alternating white/orange LED should go to white to be set up so something is going wrong there.

Here is the Help Center page from Chromecast support. You may need to call or chat support if your device is still under warranty and all the steps advised don't help

https://support.google.com/chromecast/answer/10109908?hl=en 

Ashish108
Community Member

Hi,

I have tried resetting with the shared process. Also, the device was connected with the original power adapter.

But the device is stuck at the Solid Orange light.

Is there any other option to factory reset Chromecast 3rd gen?

MikeXom
Community Member

Thanks.  I've done all suggested, strangest is that I am unable to do a hard reset on the unit.  I depress the reset button and the unit cycles from white to orange lights same as if button were not depressed.

JillG
Diamond Product Expert
Diamond Product Expert

It's not working in a different TV or HDMI either? 😞I will escalate this over to a Community Specialist. They would be best able to help.

Thanks @MikeXom 

 

JillG
Diamond Product Expert
Diamond Product Expert

I am assuming you can't see the device in the Google Home app either to reset it.  I did send your post over to the specialists.

MikeXom
Community Member

Correct.  In the Google Home App I have 3 Chromecasts in total, 2 work perfectly, this one shows as Offline.

Until 3 days ago, all worked perfectly.  

Dawcio
Community Member

...

Ank
Community Member

Took batteries out to manually reset nest thermostat and it won’t reset.  Still cannot add the device.  Telling me I need a factory reset??

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. 

 

Ashish108, if you still have access to the network your Chromecast was set up, you may factory reset the Chromecast on the Google Home app. If it's not longer connected to a network, please reset it directly in the physical device. For detailed info, please visit this support website article.

 

Ank, it looks like your concern is about your Nest Thermostat. Please post your concern to the Nest Thermostat Community forum. Our Community Specialist for Nest Thermostat will be more than happy to assist you.

 

Thanks,

Jennifer
 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. How's it going? Still need our help?

 

Thanks,

Jennifer

Ank
Community Member

Thanks for reaching out.  I went on the nest site like you suggested and have not had a response.   So I still am stuck.  Do you have a contact that I could email or call?

JenniferV
Community Specialist
Community Specialist

Hey folks,

 

Ashish108, I'm sorry to hear about that, but please let me know if you have other questions and concerns. I'm here to help!

 

Ank, if you wish to speak to our support team, you may contact them here

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hey folks,

 

I don't want to be a nudge but I'd like to check if you still need help with this. Feel free to let me know if you do.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Ashish108
Community Member

Hi Jennifer,

Thanks for your help.

My device is in an unrecoverable state and also out of warranty. So it's junk now.

Really appreciate your help.

Thanks,
Ashish