GZRNL (Google TV) device has starting restarting automatically

[ammu0703]

Google TV device is plugged into the HDMI port and uses the original brick power supply unit to power the device from the wall socket. It started restarting itself. Sometimes it comes back up where it stopped or sometimes it does not come back at all. Have to manually unplug the power supply and the HDMI and plug it back in to start it back up.

[JenniferV]

Hello ammu0703,

Thanks for reaching out and for being a step ahead of us. Let's sort this out.

A few questions: when did the issue start? Is this happening when watching a video or even when it's in idle mode? Please unplug the Chromecast and plug it back in after 24 hours. Plugging it on a different power outlet and TV screen might also help.

If the issue persists, factory reset your device. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi ammu0703,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[ammu0703]

Hello Jennifer, I apologies for the late reply. Yes, I followed the steps by factory resetting the device on the same day I raised the ticket. It was fine until yesterday and it started to restart again.

[JenniferV]

Hey ammu0703,

No worries, and thanks for getting back to us. May I know the status of the ticket created for your concern? Do you still have the case ID of your interaction from our support team?

Regards,

Jennifer

[ammu0703]

Hi, I don't think I have one

[JenniferV]

Hello there,

Got it. Could you please fill out this form so we can further check this in our end? Let me know once done.

Best,

Jennifer

[ammu0703]

Hello Jennifer,

I just completed the form.

[JenniferV]

Hi ammu0703,

We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer