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Goggle Chromecast

Gazzzza
Community Member

Hi I've just connected my new Google TV Chromecast to my TV. Unfortunately my T V is turning off on its own. Please help as this is very annoying. I have always had a Chromecast unit on my TV, just updated.

Any suggestions would be great.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Gazzzza,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your device. 

 

Quick questions: is this happening when you are watching a video on your Chromecast with Google TV, or even when it's in idle mode? How often does the issue occur?

 

Try the steps below:

 

  1. Reboot your Chromecast with Google TV.
  2. Try to plug in your Chromecast with Google TV on a different HDMI port on your TV.
  3. Try to plug in on a different TV screen, if possible.
  4. Perform a factory reset.

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer