Google Chromecast remote too hot to touch and not working

[Flower123]

Google Chromecast remote too hot to touch and not working. I  appears that this is known latent problem  in the  forum  community. Google should fix this issue . In the meantime I need a working replacement from Google. 

For more details: I purchase this device in June 2023 from Best Buy Canada (SN 2A211HFH43EKWF). Few days after a successful set up of the device with my TV, I noticed the remote control stop working and was overheating to the point of burning my hand. I followed the instructions provided on-line by a Google support technician but this did not solve the problem. 

Who to contact at Google to get  a replacement remote control? 

[Kimy]

Hi Flower123,

Thanks for posting and for being a step ahead of us. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Thanks,

Kimy

[Flower123]

Hi, Kimy,

Thank you very much. I already filled out the form and sent to you. Please check. 

[Alex_S]

Hi there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best,
Alex

[Flower123]

• Thanks again, I am looking forward to hear from you. Have a good weekend.

[Alex_S]

Hey Flower123,

You’re most welcome. I’ll also send an update on this thread once I get any news from your case.

Cheers,
Alex

[Flower123]

Thanks Alex,

I didn't hear any news from you or your team. I want to know which email address should I check for message. Or, I keep check this page ? please let me know. Thanks again.

Flower123

[Alex_S]

Hello Flower123,

I see that the team has already sent you an email (the same email linked to your Community account). Kindly look for the subject line: [4-1450000035080] Your Google Support Inquiry: 4-1450000035080.

Best regards,
Alex

[Flower123]

Hi Alex,

I just want to let you know that Google Support has contact me and provide with the instructions to following to have the deficient remote control be replace by a new one. I would like to thank you again for you kind and quick help. 

[Alex_S]

Hi there,

That’s very good to hear! I’m glad I was able to help. Should you have other questions or concerns about Chromecast devices, you know where to find us. We’d be more than happy to assist you.

Cheers,
Alex