Google TV, disney+ and Paramount+ not compatible

[SirBailey]

Hello! I’ve just set up my new Google TV that I got today but I can’t download Disney+ or Paramount+. When I go to the App Store and click on either app I get a message saying “Your device isn’t compatible with this version”. I’m using the latest Google tv with chromecast and on android 10 why can’t I download them?

Don’t tell me to use the chromecast I brought the Google tv cause it said I could download Disney+, I don’t want to use my phone I want the controller.

[Jeran]

Hey there SirBailey,

I'm sorry to hear that the Disney+ and Paramount+ apps are not playing nicely! I'd be happy to help you out, since I know these issues can be frustrating. The first thing I'd recommend you check is this thread, where GothamNY and Byteguy both provide some troubleshooting steps.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Jeran and Jake.

Thanks,

Archie