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Google TV, disney+ and Paramount+ not compatible

SirBailey
Community Member

Hello! I’ve just set up my new Google TV that I got today but I can’t download Disney+ or Paramount+. When I go to the App Store and click on either app I get a message saying “Your device isn’t compatible with this version”. I’m using the latest Google tv with chromecast and on android 10 why can’t I download them?

 

Don’t tell me to use the chromecast I brought the Google tv cause it said I could download Disney+, I don’t want to use my phone I want the controller.

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there SirBailey,

I'm sorry to hear that the Disney+ and Paramount+ apps are not playing nicely! I'd be happy to help you out, since I know these issues can be frustrating. The first thing I'd recommend you check is this thread, where GothamNY and Byteguy both provide some troubleshooting steps.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Jeran's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Jeran and Jake.

 

Thanks,

Archie