Google Nest Community

Philippe_ · ‎07-13-2023

Sometimes my Google TV "crashes" I see a black grid on white background, the screen flickers and I need to reboot it to get it working again, is anyone experiencing this?

Is there a way to fix this?

Kimy · ‎07-17-2023

Hi Philippe_,

Thanks for posting here in the Google Nest Community. It seems rebooting is just a temporary fix. Kindly try a factory reset and then set it up again from scratch. Let us know how it goes.

Thanks,

Kimy

Kimy · ‎07-20-2023

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

Philippe_ · ‎07-21-2023

Hi Kimy.

I did see the response and have done the factory reset, I'm now waiting to see if the problem will still occur or not.

Regards,

Philippe.

Alex_S · ‎07-21-2023

Hey there,

Thanks for the update. We'll keep this thread open for 3 more days, let us know how it goes.

Kind regards,
Alex

Philippe_ · ‎07-22-2023

Hi,

It just happened again, so it seems the reset hasn't resolved the issue.

Regards,

Philippe.

Kimy · ‎07-24-2023

Hi Philippe_,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

Thanks,

Kimy

Philippe_ · ‎07-25-2023

I filled in the form.

Juni · ‎07-25-2023

Hello Philippe_,

We got your form — thanks for filling it out. Our team will contact you via email soon. Please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Juni